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  • What is an Escape Room?

    • A typical escape room is basically an artificial environment that is created and presented to the user in such a way that the user feels a part of the environment.  There is usually a theme to each experience, which encourages the participants to find a way to get out of the room they are in or accomplish a specific task.

  • Are there any physical limitations for players?

    • We try to create our spaces to accommodate all players.  If you need special accommodations, give us a call and we will do our best to accommodate your needs or suggest an alternate game choice. 

  • Is there an age limit to play?

    • We recommended players to be at least 5 years old to have a slight understanding of the experience and not get too bored.

  • What payment types are accepted?

    • We accept Visa, MasterCard, American Express, and Discover card for online bookings. For in-store bookings and purchases, we accept all of the above and cash. We do not accept checks. We also have e-gift cards available: 

  • What are your cancellation and refund policies?

    • No Refunds * No Refunds * No Refunds

      • Once a reservation for a time slot has been made, we may not be able to fill that time without ample notice.

      • Pre-paid reservations and reservation fees are non-refundable for any reason. All sales are final. No cash or credit refunds will be given for any cancellation or no-shows.

      • Any players arriving after their scheduled time will be considered a late-show. No refund, reimbursement or pro-rating will be given, but you may play for the remainder of your scheduled time as long as there are at least 30 minutes remaining in your time slot.

    • Cancellation procedures:

      • If you are unable to attend your fully pre-paid reserved event, we would be happy to help you reschedule with a minimum of 4 days advanced notice. Speak to a manager or email play@questledge.com to reschedule or cancel a booking. **Voice mail cancellation is not accepted**. In order for the date and time to be properly documented, you must speak to a manager or send an email in the name and email address of the purchased reservation to be considered as a valid manner of cancellation.

      • Any cancellation of a pre-paid reserved event received with a minimum of 4 days notice will be offered a gift certificate valued at 100% of the pre-paid value* to be used at a later date, if rescheduling is not feasible

      • Any cancellation of a pre-paid reserved event, received under 4 days and at least 24 hours before scheduled time slot will be offered a gift certificate valued at 50% of the pre-paid value*, to be used at a later date.

      • Any cancellation of a pre-paid reserved event made less than 24 hours prior to the scheduled time will receive no refund or gift certificate unless we are able to re-book that time slot. If we are able to be-book, we may, at our discretion, offer a gift certificate valued at 25% of the pre-paid value*, to be used at a later date.

      • Our gift certificates do not expire and are transferable to others in the event that you cannot attend.

        *Pre-paid value is the current value of the reservation at the time of cancellation notice. Some pre-paid certificates expire but are still valid for use after the expiration date at a lesser value than when purchased. The amount paid at the time of the reservation may not be the same as the value at the time of cancellation.

  • When should I arrive?

    • At least 15-20 minutes before, especially if this is your first visit. Arriving ahead of time will assure you receive the entire time reserved and allows us time to verify your reservation, payment, check that the waivers are signed - if necessary.  Your time starts and ends at the scheduled times. We may start games early, at our discretion, however, we do not extended or adjust time due to pre-game procedures.

  • How do I book?

    • Click this                      button or the red Book Now button at the top of this page. Choose the date and time you would like. Choose the option that best fits your needs. You may book as many sessions as you wish as long as they are available. Your reservation is not held unless the reservation fee is paid. Some events require payment in full before a reservation is held, some events may only require a reservation fee. Reservation fees are not refundable and not transferable.

  • Can I schedule a school field trip, birthday party, or corporate retreat?

    • At this time we only offer large group events on Tuesdays and Wednesdays, with a minimum of 2 weeks notice. 50% of the group admission must be paid at the time of reservation. The remaining balance will be collected upon arrival and final headcount. Please contact us for more information.

    • Birthday parties may be reserved online.  

      • Any group that wants a two-hour group event, up to 10  people, may reserve a Birthday Party. Just give us a call and let us know what kind of party you are planning and we can make arrangements for that. May need 30 days notice for unique experiences.

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